Checkout error codes
During Checkout API requests, some error codes may appear as a message in the response body. See the meaning of each one of them:
Error Code | Message | Meaning |
|---|---|---|
| CHK002 | GatewayNullEndpoint | Gateway authentication error. |
| CHK003 | AccessDenied | Authentication error (error or missing AppKey and AppToken information). |
| CHK004 | MissingActiveTransaction | Error creating and activating payment transaction. |
| CHK007 | UnavailablePaymentSystems | There are no payment methods available. |
| CHK008 | UnknownOrderFormSection | Cart session was not recognized. |
| CHK0010 | UnavailableSalesChannel | There are no sales channels available. |
| CHK0011 | UnavailableStoreCultureInfo | There is no culture information available for the store. |
| CHK0012 | PaymentDataProcessingError | There was a communication error with the gateway and the payment data for the transaction {0} was not correctly received. |
| CHK0013 | FulfillmentNullEndpoint | The URL for Fulfillment was not provided. |
| CHK0016 | OrderReferenceValueGreaterThanValue | Payment value does not match the reference value. |
| CHK0017 | CharacterLimitExceeded | Exceeded maximum number of characters. |
| CHK0019 | UndefinedInstallment | Unable to determine the number of installments for the payment method. |
| CHK0020 | SystemProfileCommunicationError | There was a communication error with the System Profile. |
| CHK0021 | GiftCardCommunicationError | There was a communication error with the GiftCard provider or the informed Giftcard does not exist. |
| CHK0022 | InvalidItemId | Missing or incorrect Item Id information. |
| CHK0023 | InvalidItemQuantity | Missing or incorrect item quantity information. |
| CHK0024 | InvalidItemSeller | Missing or incorrect seller information. |
| CHK0025 | InvalidItemPrice | Missing or incorrect price information. |
| CHK0026 | ConfigurationRepositoryCommunicationError | There was a communication error with the Settings System. |
| CHK0027 | LicenseManagerCommunicationError | There was a communication error with the License Manager. |
| CHK0028 | VtexIdCommunicationError | There was a communication error with the VTEXID authentication system. |
| CHK0029 | InvalidItemActiveFlag | Invalid item active flag. |
| CHK0030 | InvalidItemProductId | Invalid product id. |
| CHK0031 | InvalidItemIdForSeller | Invalid seller item id. |
| CHK0032 | InvalidItemForSalesChannel | Invalid item for sales channel. |
| CHK0033 | InvalidItemCategories | Invalid item categories. |
| CHK0034 | InvalidOrderChangeValue | The modified value in the order is invalid. |
| CHK0035 | InvalidOrderChangeItem | The modified item in the order is invalid. |
| CHK0036 | InvalidStoreId | Invalid store id. |
| CHK0037 | InvalidStoreAddress | The field in the store record is invalid. |
| CHK0038 | InvalidMarketingAttachmentField | Marketing Attachement field value is invalid. |
| CHK0039 | CRMCommunicationError | There was a communication error with the CRM. |
| CHK0040 | InvalidCharacter | Character value is invalid. |
| CHK0041 | InvalidItemIndex | Index item value is invalid. |
| CHK0042 | InvalidMultiplesSelectedSLAsForItem | Different delivery SLA values for the same item. |
| CHK0043 | AuditCommunicationError | There was a communication error with the Audit system. |
| CHK0044 | InstallmentCommunicationError | Unable to get purchase installment options. |
| CHK0045 | InactiveSeller | The seller is inactive. |
| CHK0046 | OrderCannotChangeSeller | Unable to modify the seller in the order. |
| CHK0047 | OrderCannotChangeSellerInCurrentSTatus | Unable to modify seller due to current order status. |
| CHK0048 | SessionCommunicationError | There was a communication error with the Session system. |
| CHK0049 | MaxAllowedPriceTablesExceeded | Price table validation error. |
| CHK0050 | InvalidCampaign | Invalid campaign. |
| CHK0051 | MaxAllowedChangesExceeded | Maximum number of changes to order exceeded. |
| CHK0052 | TokenCommunicationError | There was a communication error with the Token System. |
| CHK0053 | InvalidPriceTag | Error when using priceTag to apply discount/promotion. |
| CHK0054 | InvalidOrderRefundValue | The desired amount for the refund is greater than the amount available for refund. |
| CHK0055 | OrderWorkflowAlreadyExists | Order with workflow already created. |
| CHK0056 | CannotGiveCreditWithSameRequestId | Unable to give credit with this requestId. |
| CHK0057 | CannotGiveCreditToOrderWithoutValue | Unable to give credit when order has no value. |
| CHK0058 | CannotGiveCreditWithValueBiggerThanSettledPayments | Unable to give credit with an amount greater than the amount already invoiced. |
| CHK0059 | CannotGiveCreditToOrderWithExternalSeller | Unable to give credit when the order does not have seller default or white label. |
| CHK0060 | CannotGiveCreditToOrderWithSplitPayment | Unable to give credit when the order has a payment split. |
| CHK0061 | CannotGiveCreditToOrderInStatus | Unable to give credit with the order in the stated status. |
| CHK0062 | MaxAllowedItemsExceeded | Exceeded maximum number of items in requisition. |
| CHK0063 | CannotHaveInHandsItemIfNotCheckedIn | There cannot be an item in hand if the cart is not checked in. |
| CHK0068 | InvalidValueForGiftCard | Invalid value for gift card. |
| CHK0069 | NotFoundSellerOrderId | There are one or more seller order IDs that were not found in the marketplace order. |
| CHK0070 | UnikeyCommunicationError | Error in order creation due to failure in communication with Unikey. |
| CHK0071 | CannotChangeSellerDueToMissingInstallment | Unable to modify the seller due to inconsistency in the payment installment information. |
| CHK0072 | CannotChangeSellerDueToInterestRate | The seller change cannot be made because the seller has interest settings. |
| CHK0073 | SubscriptionCommunication | There was a communication error with the Subscription System. |
| CHK0074 | GatewaySettleReceiptNull | Capture receipt cannot be null. |
| CHK0075 | GatewayAuthorizeReceiptNull | Authorization receipt cannot be null. |
| CHK0076 | PaymentSystemCommunicationError | There was a communication error to obtain payment data. |
| CHK0077 | GatewayRefundReceiptNull | The chargeback receipt cannot be null. |
| CHK0078 | GatewayCancelReceiptNull | The cancellation receipt cannot be null. |
| CHK0079 | BlockedPaymentSession | Maximum number of denied transactions reached. Please try again in 24 hours. |
| CHK0080 | BlockedPaymentSessionByDeniedAttempts | Maximum number of denied transactions reached. Please try again in 24 hours. |
| CHK0081 | InvalidUser | The specified user is not valid. |
| CHK0082 | RecaptchaRequired | ReCAPTHA validation error. |
| CHK0083 | SNOCommunicationError | There was a communication error with the SNO System. |
| CHK0084 | LockInUse | The maximum limit of concurrent changes has already been reached for one or more required resources. |
| CHK0085 | DuplicatedOrder | Duplicate order (already existing order). |
| CHK0086 | CannotRetryCanceledOrders | Retry not allowed for canceled orders. |
| CHK0087 | DisposableAddressNotAllowed | It is not allowed to add new address without logging in. |
| CHK0088 | PaymentReferenceIdNotProvided | Payment reference id not provided by seller. |
| CHK0089 | OMSCommunicationError | There was a communication error with OMS. |
| CHK0090 | AppIdNotFound | App ID not found. |
| CHK0091 | AppKeyNotFound | Key not found for application. |
| CHK0092 | CannotHaveMarketplaceAuthorizationWithoutMarketplaceOrderGroup | Orders without a marketplace order group cannot be authorized by a marketplace. |
| CHK0093 | CatalogCommunicationError | There was a communication error with the Catalog. |
| CHK0094 | CatalogNullEndpoint | The URL to the catalog was not provided. |
| CHK0095 | ChainOrderChangeNotAllowed | Modifications to chain (intermediate) orders are not allowed. |
| CHK0096 | ChangeCannotBeDone | Unable to modify the order. |
| CHK0097 | ChangeItemFromExternalSellerNotAllowed | Unable to modify items that are not part of a franchise account. |
| CHK0098 | ChangePriceLessThanZero | Change value must be greater than or equal to zero. |
| CHK0099 | CharactersLimitExceeded | The field has exceeded the character limit. |
| CHK0100 | ClearNumberOfPaymentsErrorsFromUserError | Error clearing the number of payment errors in the user profile. |
| CHK0101 | ConversationTrackerCommunicationError | There was a communication error with the Conversation Tracker System. |
| CHK0103 | CupomNotFound | Invalid coupon (not found). |
| CHK0105 | DuplicatedAppId | The "customApps" value of the customAttachment has more than one app with the same id. |
| CHK0106 | DuplicatedGroupName | It is not possible to select more than one gift card for the same grouper. |
| CHK0107 | DuplicatedItem | Index of items are duplicated. |
| CHK0108 | DuplicatedItemIndex | Index of items are duplicated. |
| CHK0109 | EmailAlreadyExists | This email already belongs to another user. |
| CHK0110 | FulfillmentCommunicationError | There was a communication error with the Fulfillment. |
| CHK0111 | FulfillmentItemQuantityDifference | The quantity of items returned from sellers is different from the quantity in the cart. |
| CHK0112 | GiftCardAlreadyInUse | Gift cards are only allowed for one user per cart. Consider removing and adding it again. |
| CHK0113 | GiftUnavailable | One or more gifts are unavailable and have been removed from cart. |
| CHK0114 | InactiveGiftCard | The gift card is inactive. |
| CHK0115 | InactiveTransaction | The current transaction is inactive and cannot be processed. |
| CHK0116 | InexistentParameter | The provided parameter does not exist. |
| CHK0118 | InstallmentNullEndpoint | The URL for the installment system was not provided. |
| CHK0119 | InvalidAddressLocation | Failed to modify delivery address. |
| CHK0120 | InvalidAffiliateId | Invalid affiliate id. |
| CHK0121 | InvalidAppFields | Invalid application fields. |
| CHK0122 | InvalidAppId | Invalid application id. |
| CHK0123 | InvalidAppMajor | Invalid application version major. |
| CHK0124 | InvalidChange | Invalid order modification. |
| CHK0125 | InvalidChangePaymentsMerchantToMultiplesMerchant | Unable to switch the merchant of payments to multiple merchants. |
| CHK0126 | InvalidCharacterProfile | The field does not accept the characters:< > ? + " ; %. |
| CHK0127 | InvalidCountry | Invalid country. |
| CHK0128 | InvalidCouponCharacter | Invalid coupon. |
| CHK0129 | InvalidCustomAttachmentAppData | Invalid app custom data. |
| CHK0130 | InvalidCustomAttachmentAppId | Invalid app custom id. |
| CHK0131 | InvalidEmail | Invalid email. |
| CHK0132 | InvalidFrequency | Invalid frequency. |
| CHK0133 | InvalidGiftCard | Invalid gift card. |
| CHK0134 | InvalidGiftCardProvider | Invalid gift card provider. |
| CHK0135 | InvalidGiftCardValue | Invalid gift card value. |
| CHK0136 | InvalidHookMajor | Invalid hook major. |
| CHK0137 | InvalidHookUrl | Invalid hook URL. |
| CHK0138 | InvalidInterval | Invalid interval. |
| CHK0139 | InvalidItemAttachmentKey | The attached item key is invalid (registration failed). |
| CHK0140 | InvalidItemAttachmentName | The attached item name is invalid (registration failed). |
| CHK0141 | InvalidItemAttachmentValue | The attached item value is invalid. |
| CHK0142 | InvalidItemsForRetry | Items do not match items from previous order. |
| CHK0143 | InvalidMarketingTag | Invalid marketing tag. |
| CHK0144 | InvalidMarketplaceOrderGroup | Invalid marketplace order group. |
| CHK0145 | InvalidMarketplacePaymentValueOrPaymentData | Invalid value or payment data made by the marketplace. |
| CHK0146 | InvalidMarketplaceServicesEndpoint | Invalid marketplace services endpoint. |
| CHK0147 | InvalidMerchant | Invalid merchant. |
| CHK0148 | InvalidMerchantAccount | Merchant informed does not exist. |
| CHK0149 | InvalidParentAssemblyBinding | Invalid parent item association. |
| CHK0150 | InvalidParentIndex | Invalid parent item index. |
| CHK0151 | InvalidPaymentReferenceValue | Invalid payment reference value. |
| CHK0152 | InvalidPaymentSystem | Invalid payment method. |
| CHK0153 | InvalidPaymentToken | Invalid payment token. |
| CHK0154 | InvalidPaymentValue | Invalid payment value. |
| CHK0155 | InvalidPlan | Invalid plan. |
| CHK0156 | InvalidPriceTable | Invalid price table. |
| CHK0157 | InvalidQuantityToRemoveFromItem | Invalid quantity to remove from item. |
| CHK0158 | InvalidReasonsCharacters | The value of the reason field is in an unsupported format. |
| CHK0159 | InvalidReceiptDate | Invalid receipt date. |
| CHK0160 | InvalidReceiptToken | Invalid receipt token. |
| CHK0161 | InvalidSalesChannel | Invalid sales channel. |
| CHK0162 | InvalidSeller | Invalid seller. |
| CHK0163 | InvalidSellerOrderId | Invalid seller order id. |
| CHK0164 | InvalidSourceCartToTaxCalculation | Origin cart for tax calculation is invalid. |
| CHK0165 | InvalidStateToChangeSeller | The exchange of seller can only be done in the current state. |
| CHK0166 | InvalidSubscription | Invalid signature. |
| CHK0167 | InvalidTaxName | Invalid tax name. |
| CHK0168 | InvalidTaxValue | Invalid tax value. |
| CHK0169 | InvalidTransaction | Invalid transaction. |
| CHK0170 | InvalidValidate | Invalid validity. |
| CHK0171 | ItemSelectedSLAUnavailable | The SLA selected for the item is not available. |
| CHK0172 | InvalidItemAssembly | Invalid item assembly. |
| CHK0173 | LegacyOrdersServiceCommunicationError | There was a communication error with the Order Services System. |
| CHK0174 | MaxAllowedCampaingsExceeded | The value exceeds the maximum number of campaigns allowed. |
| CHK0175 | MissingShippingData | Incomplete delivery data. |
| CHK0176 | NoAvailableSellerRegistered | There is no seller correctly registered for the informed account. |
| CHK0177 | NoCorrectedSellerAvailable | Unable to find any seller registered correctly for your account. |
| CHK0178 | NoFundsGiftCard | The gift card has no balance. |
| CHK0179 | NotFoundAddressId | Address id not found. |
| CHK0180 | NotFoundStoreAddress | Store address not found. |
| CHK0181 | NotFoundTransactionForOrder | One or more merchant transactions were not found for the order group. |
| CHK0182 | OptimizationUnavailableItemReplaced | Item was out of stock and replaced with one from another seller. |
| CHK0183 | OrderAuthorizationCommunicationError | There was a communication error with the OAuth. |
| CHK0184 | OrderCannotBeSettled | Order cannot be captured in current state. |
| CHK0185 | OrderCannotBeSettledWithReutilizationTransactions | The order has transactions with reusable payments and cannot be captured. |
| CHK0187 | OrderCannotChangeSellerDueChanges | The change of seller cannot be performed when the order has changes. |
| CHK0188 | OrderCannotChangeSellerDueExternalCurrentSeller | The change of seller cannot be performed when the current seller is external (not VTEX). |
| CHK0189 | OrderCannotChangeSellerDuePickupDelivery | The change of seller cannot be performed when the new order has delivery at a pick-up point. |
| CHK0190 | OrderCannotChangeSellerDueSettlements | The change of seller cannot be performed when the order has captures. |
| CHK0191 | OrderCannotChangeSellerDueShippingLackness | The change of seller cannot be performed if delivery information is missing for any of the items. |
| CHK0192 | OrderCannotChangeSellerDueSplitPayment | The change of seller cannot be performed when the order has a payment split other than a credit card. |
| CHK0193 | OrderCannotChangeSellerDueTaxes | The change of seller cannot be performed when the order has taxes. |
| CHK0194 | OrderCannotChangeSellerDueWorkflowVersion | The workflow version of this order does not support seller switching. |
| CHK0195 | OrderCannotChangeSellerToSameSeller | The change of seller cannot be performed to the same seller. |
| CHK0196 | OrderCompleteWithoutPayment | Unable to cancel order (payment not found). |
| CHK0197 | OrderFormErrorOnProcessing | Unable to process the request cart. |
| CHK0198 | OrderFormTotalDiscrepancy | Payment total is different from what the store intended. |
| CHK0199 | OrderGroupNotFound | OrderGroup not found. |
| CHK0200 | OrderIncompleted | Unable to proceed with incomplete order. |
| CHK0201 | OrderNotFound | Order not found. |
| CHK0202 | OrderUserCannotCancel | Order cannot be canceled. |
| CHK0203 | ParameterShouldBeOfType | The parameter is not of the expected type. |
| CHK0204 | PaymentAuthorizationDenied | Payment denied. |
| CHK0205 | PaymentAuthorizationPending | Waiting for one or more payments to proceed. Please check your order later. |
| CHK0206 | PaymentCannotBeAuthorized | Payment cannot be authorized. |
| CHK0207 | PaymentDataToTheUserProfileAssociationError | Error associating order payment details with user profile. |
| CHK0208 | PaymentSystemNotDisponible | Requested payment method id is not selected. |
| CHK0209 | PaymentSystemNotSelected | No payment selected. |
| CHK0210 | PaymentValueDiscrepancy | Payment amount does not match the expected amount. |
| CHK0211 | PostalCodeCommunicationError | There was a communication error with the Postal Code System. |
| CHK0212 | ProfileLoadingError | The profile could not be loaded. |
| CHK0213 | ProfileNotFound | The profile could not be found. |
| CHK0214 | RecaptchaCommunicationError | There was a communication error with reCAPTCHA. |
| CHK0215 | ReceiptNotificationCancellationTransaction | Received transaction cancellation notification. |
| CHK0216 | RequestingCancelOrder | Requesting order cancellation. |
| CHK0217 | SubscriptionCommunicationError | There was a communication error with the Subscription System. |
| CHK0219 | TaxHubCommunicationError | There was a communication error with the Tax Hub System. |
| CHK0220 | TimeZoneConvertionError | There was an error converting UTC time to timezone on one or more orders. |
| CHK0221 | TransactionNegativeValue | Transaction cannot have a negative value. |
| CHK0222 | UnauthorizedGiftCard | The gift card is restricted to its owner. |
| CHK0223 | UnexpectedErrorOnAuthorizationProcessing | There was a communication error with the Payment Approval System. |
| CHK0225 | UnusedGiftCard | The gift card did not need to be used. |
| CHK0226 | UserGiftCardsNotFound | No gift cards found for user. |
| CHK0227 | UserWithoutAccessSubscription | The specified user does not have authorization to access the informed orderForm data. |
| CHK0228 | WindowToChangeSellerTimeInDaysConfigurationInvalid | Invalid value for time setting in days. Maximum value: 31 (thirty-one) days. |
| CHK0229 | WorkflowNotFound | Workflow not found for order. |
| CHK0230 | UnexpectedErrorOnPaymentProcessing | Unable to process the requested payments. |
| CHK0231 | WorkflowCommunicationError | There was a communication error with the Workflow System. |
| CHK0232 | GiftRegistryCommunicationError | Unable to get gift list information. |
| CHK0233 | RatesAndBenefitsCommunicationError | There was a communication error with the RnB (Rates & Benefits). |
| CHK0234 | WorkflowCancelError | An error occurred while canceling the order, check that it has not been left in an inconsistent state. |
| CHK0235 | CancellationRequestedByCaller | The cancellation of the operation was requested by the requester/origin. |
| CHK0236 | AccountNotFound | Account not found. |
| CHK0237 | InconsistencyDetectedInOrder | There are inconsistencies between the receipts and the operations carried out with the gateway. |
| CHK0238 | InconsistencyFixedInOrder | There were inconsistencies between the receipts and the operations carried out with the gateway that were corrected by the checkout service. |
| CHK0239 | InconsistencyIgnoredInOrder | There were inconsistencies between receipts and operations carried out with the gateway that were ignored by the checkout service. |
| CHK0240 | OrderWithoutValueToRefund | The order has no value to be refunded. |
| CHK0241 | OrderWithoutValueCannotBeRefund | The order cannot be refunded, as its value is 0 (zero). |
| CHK0242 | InvalidOrderStatusToApprovePayment | Invalid order status to approve payment. |
| CHK0243 | OrderCannotBeRefunded | The order is in a state that does not allow refund. |
| CHK0244 | OrderCannotBeRefundedWithReutilizationTransactions | The order has transactions with reusable payments and cannot be refunded. |
| CHK0245 | OrderFormOldVersion | The cart was old and needed to be updated, try the operation again. |
| CHK0246 | PlaceOrderWithUnavailableItems | The purchase cannot be made due to unavailable items. |
| CHK0247 | GiftRegistryInformationChanged | Gift card information has changed, check shipping price. |
| CHK0248 | MinimumQuantityForItemsInCartNotReached | The minimum quantity of items to be accumulated in the cart has not been reached. |
| CHK0249 | OrderFormAndReservationDataNotMatch | The cart data does not match the reservation data. |
| CHK0250 | ReservationNotAuthorized | Item reservation not authorized. |
| CHK0251 | ReservationNotFound | Item reservation not found. |
| CHK0252 | ReservationAssuranceFailed | The requested reservation could not be guaranteed for the order. |
| CHK0253 | AcknowledgementConfirmationFailed | The confirmation for the reservation could not be confirmed for the order. |
| CHK0254 | ReservationCancelFailed | The requested reservation could not be canceled for the order. |
| CHK0255 | ShippingNullForReservation | The reservation cannot be made without delivery details. |
| CHK0256 | ItemWithoutSLA | The item does not contain SLA data. |
| CHK0257 | ItemWithoutSelectedSLA | The item has no SLA selected. |
| CHK0258 | ReservationWithoutTTL | The reservation cannot be made without reservation period (TTL). |
| CHK0259 | OrderFormReservationCouldNotBeDone | Item reservation cannot be carried out. |
| CHK0260 | NoSLAIntersection | The orderForm is indicating the existence of SLAs but none were found. |
| CHK0261 | MultipleDeliveryAddressesAreNotAllowed | Multiple address selection is not supported. |
| CHK0262 | LogisticsCommunicationError | There was a communication error with the Logistics System. |
| CHK0263 | MultipleAddressCountriesAreNotAllowed | Multiple countries are not allowed in addresses. |
| CHK0264 | PickupNotFound | The pickup address entered is not available. |
| CHK0265 | GatewayCommunicationError | There was a communication error with the Payment Gateway. |
| CHK0266 | BlockedExternalSeller | The seller is blocked. |
| CHK0267 | MaxPeriodLimitForRetryReached | Retry timeout reached. |
| CHK0268 | S3CommunicationError | There was a communication error with the Amazon S3. |
| CHK0269 | OrderFormDoesNotHaveInstallmentOptions | Cart does not have installment options. |
| CHK0270 | PricingHubCommunicationError | There was a communication error with the PricingHub service. |
| CHK0271 | InvalidAddressProvider | Invalid AddressProvider. |
| CHK0272 | ItemNotFoundFromSeller | The seller does not contain the selected item. |
| CHK0273 | EmptyUserIdInSaveUserPreferences | The user id is null (empty) or cannot be found when saving user information. |
| CHK0274 | WorkflowControllerError | Error in workflow controller. |
| CHK0276 | InvalidSavePersonalDataValue | The option to save personal data is being filled in although the option to save user data is not enabled for the account. |
| CHK0277 | InvalidSavePaymentDataValue | The option to save payment data is being filled in although the option to save user data is not enabled for the account. |
| CHK0278 | InvalidAccount | There was a communication error with the Routing System. |
| CHK0279 | SqsCommunicationError | There was a communication error with the Amazon SQS. |
| CHK0280 | InactiveAccount | Account is inactive. |
| CHK0281 | InvalidItemComponent | The request is null or badly formatted. |
| CHK0282 | InvalidItemLock | There are one or more items with "lockId" where the seller is not the current marketplace. |
| CHK0283 | InvalidExecutionCount | Invalid ExecutionCount for subscription. |
| CHK0284 | DuplicateCampaignId | Duplicate Campaign ID. |
| CHK0285 | InvalidPageNumber | Invalid page number. |
| CHK0286 | InvalidPageSize | Invalid page size. |
| CHK0287 | InvalidCatalogProvider | The catalog provider entered is not a parent account or the same as the current account. |
| CHK0288 | InvalidConfiguration | The orderForm configuration exchange or payment configuration thereof is null. |
| CHK0289 | SOSCommunicationError | There was a communication error with the Routing System. |
| CHK0290 | ORICommunicationError | There was a communication error with the Routing System. |
| CHK0291 | ExternalMarketplaceCommunicationError | There was a communication error with the External Marketplace. |
| CHK0292 | LockTimeout | The time limit for obtaining the access lock to a required resource was exceeded. |
Error Code | Message | Meaning |
|---|---|---|
| ORD002 | InvalidCart | Inconsistent or invalid data in cart. |
| ORD003 | RatesAndBenefitsCommunication | There was a communication error with the RnB (Rates & Benefits). |
| ORD004 | NegativeCartTotal | Error when counting the total value of the cart because the value is negative. |
| ORD005 | CartWithoutItems | Cart without items. |
| ORD006 | InvalidShipping | Invalid shipping data. |
| ORD007 | InvalidClientProfile | One or more fields in the customer profile are invalid. |
| ORD008 | OrderCanceled | The order was not created. |
| ORD009 | PaymentValueDiscrepancyWithOrder | The payment value is different from the order value. |
| ORD012 | ReservationCouldNotBeDoneForPlaceOrder | An error occurred when trying to create the fulfillment order in the seller. |
| ORD013 | ItemNotAvailableForPlaceOrder | The item is not available to be incorporated into the order. |
| ORD014 | MissingWorkflowInstance | The order workflowInstanceId cannot be queried (returned with error) or does not exist. |
| ORD015 | SellerFulfillmentComunicationError | There was a communication error with the seller. |
| ORD016 | EventsComunicationError | Incomplete order. Error in communication between marketplace and seller. |
| ORD017 | GiftRegistryAddressUndefined | It was not possible to query the informed gift or the gift is not supported by the orders chain. |
| ORD020 | InvalidPayment | Invalid payment. |
| ORD021 | CatalogCommunicationError | Error adding catalog items to cart. |
| ORD022 | OldVersionCart | The cart is not valid because it has not gone through a simulation or it needs to be redone (updated). |
| ORD023 | PurchaseOrderWithUnavailableItems | There are one or more items unavailable in the cart. |
| ORD024 | InvalidPricePrecision | The price precision setting is causing part of the values to be lost when applied (by truncating the value). You may need to change this setting to account for more decimal places. |
| ORD025 | ItemWithoutRequiredItemAttachment | There are one or more mandatory attachments received from the catalog that have not been completed. |
| ORD026 | PostaCodeCommunicationError | There was a communication error with the Postal Code System. |
| ORD027 | ItemNotFoundOrUnavailable | Item not found or unavailable. |
| ORD028 | ItemNotAvailable | Item out of stock or incorrectly set to add to cart. |
| ORD029 | MultipleDeliveriesAreNotAllowed | Multiple deliveries are not allowed. |
| ORD030 | MultipleAddressCountriesAreNotAllowed | Multiple countries are not allowed in addresses. |
| ORD031 | MultipleDeliveryAddressesAreNotAllowed | Selected address list allows you to have multiple pickup addresses and only one different pickup address. |
| ORD032 | InvalidMaxNumberOfWhiteLabelSellers | The maximum limit of white label sellers cannot be less than 1 (one). |
| ORD033 | ConfigurationOfMinimumQuantityForItemsInCartIsInvalid | The minimum cumulative quantity for each item is less than 1 (one) or the minimum cumulative amount is less than O (zero). |
| ORD034 | DigitsToMaskPricesIsInvalid | Precision setting for decimal digits cannot be less than 0 (zero) and no greater than 2 (two). |
| ORD035 | ConfigurationDuplicateApp | The "customApps" setting has more than one app with the same id. |
| ORD036 | ConfigurationOfMinimumValueAccumulatedInCartIsInvalid | The minimum amount accumulated in the cart cannot be less than 0 (zero). |
| ORD037 | InvalidRecaptchaConfiguration | Recaptcha validation type must be equal to "always", "never" or "vtexcriteria". |
| ORD038 | InvoicesNotFound | Unable to find one or more order "invoices". |
| ORD039 | OrderCannotAcceptInvoice | The current state of the order does not allow the addition of new "invoices". |
| ORD040 | TimeInDaysConfigurationInvalid | The value for the configuration that defines the maximum limit of the seller's configuration window, must be between 0 (zero) and 31 (thirty-one). |
| ORD041 | RCCommunicationError | There was a communication error with the Request Capture System. |
| ORD042 | InvalidInstallmentsQuantity | The number of "installments", informed in the configuration for the default payment system to be applied in the cart, must be greater than 0 (zero) and less than 21 (twenty-one)). |
| ORD043 | InvalidPaymentSystemId | The payment system id, informed in the configuration for the default payment system to be applied in the cart, cannot be null or an empty text. |
| ORD044 | InvalidItemAddress | Invalid address for an item. |
| ORD045 | MissingShippingData | No SLA was selected for delivery or it is pointing to a non-existent item in the cart (negative index). |
| ORD046 | MissingShippingDeliveryWindowData | One or more of the selected SLAs contain delivery windows, but are pointing to a null delivery window. |
| ORD047 | InvalidDeliveryWindow | The delivery window for one or more selected SLAs is outside the range allowed by the SLA. |
| ORD048 | InvalidSelectedAddressForPickup | The pickup address id used in one or more LogisticInfos is not available in the list of PickupPoints or PickupStoreInfo. |
| ORD049 | CancellationRequestedByCaller | The operation was canceled by the requester/origin. |
| ORD050 | PlaceOrderWithUnavailableItems | The purchase cannot be made due to unavailable items. |
| ORD051 | InvalidRegionId | The regionId cannot be null. |
| ORD052 | PricingConfigCommunication | There was a communication error with the PricingHub. |
| ORD053 | PricingHubCommunication | There was a communication error with the PricingHub. |
| ORD054 | OutdatedPaymentAttachment | Status in payment options is not up to date. |
| ORD055 | ItemIdRequired | Item id cannot be null or empty. |
| ORD056 | DuplicatedItem | There are two or more items with the same id. |
| ORD057 | InvalidValueToRefund | If there are no items, the refund amount cannot be less than or equal to 0 (zero). |
| ORD058 | ItemIndexIsMissing | The id of one or more items is null or empty. |
| ORD059 | PaymentsCommunicationError | Communication with the payments associations service was canceled at the source. |
| ORD060 | FailedToPersistChangeOrderData | An error occurred while trying to change the order. |
| ORD062 | AuthenticationRequired | Authentication is required. |
| ORD063 | NotificationCouldNotBeDone | It was not possible to create the notification because the type of notification entered is unknown. |
| ORD064 | InvalidOrderGroupId | The order group id entered is invalid or in an unsupported format. |